Refunds, Returns and Replacements
At Leafy Souls, we want to keep our customers as happy as we possibly can.
Our policy lasts 30 days. If 30 days have gone by since you’ve received your product, this policy becomes invalid. The day the tracking company marks the order “delivered” is the day we count as the 1st day in the 30 days.
Please note: We might require you to submit images/proof of damaged/defective goods. Kindly cooperate with us and give us the information necessary so that we can help you out quickly and not cause you any inconvenience.
HELP US SERVE YOU BETTER
The more clear and polite you are, the easier your customer service experience will be.
Our customer care agents are humans and they find it much easier to function when the people they are dealing with are polite and rational.
Their job is to solve your problems and help you out with your order. And they will do the best they can to help you out.
We allow cancellation and order changes within 24 hours of placing your order.
If you request order cancellation within 24 hours, we will refund the entire amount of the order (minus a $5 cancellation charge). Order changes are free of cost.
If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order.
EXCEPTIONS: Leafy Souls Prime Membership.
Once purchased and billed, the Leafy Souls Prime Membership cannot be refunded. Cancellations for future payments are possible at any time.
LEAFY SOULS PRIME Membership
Payments & Billing
The Leafy Souls Prime Membership offers all its perks at only $14.22/month
Once you choose to buy the Leafy Souls Prime Membership, you will be put into our automatically recurring billing cycle.
Billing will occur every 30 days, after you have first purchased the Leafy Souls Prime membership.
We will automatically charge your credit card and now further action from you will be required.
Cancellations of Leafy Souls Prime Membership
Once you purchase the Leafy Souls Prime Membership you agree to a monthly charge of $14.22/month.
The Leafy Souls Prime Membership can be cancelled at any time. If you don't like what you get in the Leafy Souls Prime Membership, you can cancel it after your first month.
Leafy Souls Prime cancellation requests need to be put in at least 72 hours before the next billing is due.
Meaning that if you request a cancellation of your membership outside that timeframe, your Prime membership will still get cancelled, but you will be billed for another month.
Processed Payments for the Leafy Souls Prime membership are not refundable.
Once the Payment has been processed, we will automatically deliver all the included perks to your registered email address.
To request a cancellation of your membership , please contact us at email@example.com and request a cancellation of your membership
If you receive a product that is broken, defective, or not like it should be, we will send you a replacement ASAP.
We might ask for some evidence to provide the defect. We try our best not to inconvenience you too much.
ITEM NOT RECEIVED
We promise delivery within 1-5 weeks of you placing the order. If you have not received the item within 5 weeks, you have the right to request a new package be shipped out to you instantly.
You also have the right to ask for a full refund. However, please note that before we issue a refund, we might require you to contact the local post office and communicate with them. This is because in many cases, the post office marks the order as delivered (because they delivered in the mailbox or through the front door) but the customer didn't notice it was there.
If 4 weeks have elapsed since you've placed your order, please send us an email at firstname.lastname@example.org to track your order down. We will do our best to locate the order for you and help you out promptly.
Even though we are quite liberal on replacements and store credit, we are not so liberal on refunds.
If you have received a product that does not match your expectations, we will replace it. If you do not want a replacement, we will give you store credit. If you absolutely want a refund, your case will be evaluated on an individual basis and a decision will be made if you should receive a refund or not.
In most cases, you will NOT be given a refund. But in all cases, we will resolve your problem through a replacement or store credit.
If you are not happy with your product or the service provided by Leafy Souls, you have the right to complain and get your issue resolved.
WHAT IF YOU’RE NOT HAPPY WITH THE DECISION
If you’re not happy with the decision you have received from the customer care agent, you have the right to appeal his/her decision.
You can do so by sending another email with “Escalate” in the subject line of the email. Your case will then be reviewed by a senior customer care executive and your problem will be resolved.
If you have any questions about this refund policy, please send us an email at email@example.com and a customer care agent will assist you within 2 working days.
In this guide you can see the detailed sizing charts to all our products
|Sleeve length, in||8||8||9||9||10||10||11||11|
|Sleeve length, cm||18.4||19.7||20.9||22.2||23.5||24.8||26||27.3|
|Sleeve length, in||7||8||8||8||8|
|Sleeve length, cm||17.3||17.9||18.5||19.1||19.7|
|Sleeve length, in||25||25||25||25||25||25||27||27|
|Sleeve length, cm||62.9||62.9||62.9||62.9||62.9||62.9||67.9||67.9|