We're confident you're going to love your new Leafy Souls products, and we want to keep our customers as happy as we possibly can.
But in the rare case that you're not satisfied, we're here to help.
30 day policy
Our policy covers the first 30 days of your product arriving. If 30 days have gone by since you’ve received your product, this policy becomes invalid. To be fair us both, the day the tracking company marks the order “delivered” is the day we count as the 1st day in the 30 days.
We might require you to submit photos or other proof of damaged/defective goods. Having photos helps us understand the issue and also lets us speak with our trusted partners to stop it happening again. We ask that you kindly cooperate with this and give us the information necessary to help you as quickly as we can.
Cancellations
Changed your mind? We allow cancellation and order changes within 24 hours of placing your order.
If you request an order cancellation within 24 hours, we will refund the entire amount of the order, minus a $5 cancellation charge. The cancellation charge covers fulfilment work and fees that may have already been undertaken. Order changes are free of cost.
If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order.
Looking for info on our Prime membership? It's at the bottom of the page.
Defective products
If you receive a product that is broken, defective, or just not like it should be, we will send you a replacement ASAP.
We might ask for a photo to understand the defect, but we'll try our best not to inconvenience you too much. We do believe you - it just helps us understand the problem and also find a solution with our trusted partner for the future.
Item not received?
We promise delivery within 1-5 weeks of you placing the order. If you have not received the item within 5 weeks, you have the right to request a new package be shipped out to you instantly.
You also have the right to ask for a full refund. However, please note that before we issue a refund, we might require you to contact the local post office and communicate with them. This is because in many cases, the post office marks the order as delivered (because they delivered in the mailbox or through the front door) but the customer didn't notice it was there. If that's the problem you'll be united with your order in no time!
If 5 weeks have elapsed since you've placed your order, please send us an email at support@leafysouls.com to track your order down. We will do our best to locate the order for you and help you out promptly.
Refunds
Even though we are known to be very open to giving replacements and store credit, we match the industry standard for refunds.
If you have received a defective product that does not match your expectations, we will offer to replace it. If you do not want a replacement, we will offer you store credit. If you absolutely want a refund, your case will be evaluated on an individual basis. Please be patient with us during this process.
In most cases, unless their is a defect with your item you will NOT be given a refund. But in all cases, we will resolve your problem through a replacement or store credit. It means we're relying on our customers to be honest, but in the long run we think it's worth it to create trust in our community.
What if you're not happy with a decision?
If you’re not happy with the decision you have received from the customer care agent, you have the right to appeal his/her decision.
You can do so by sending another email with “Escalate” in the subject line of the email. Your case will then be reviewed by a senior customer care executive.
If you have any questions about this refund policy, please send us an email at support@leafysouls.com and a customer care agent will assist you within 2 working days.
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EXCEPTIONS: Leafy Souls Prime Membership.
Once purchased and billed, the Leafy Souls Prime Membership cannot be refunded. Cancellations for future payments are possible at any time.
LEAFY SOULS PRIME Membership
Payments & Billing
The Leafy Souls Prime Membership offers all its perks at only $14.22/month
Once you choose to buy the Leafy Souls Prime Membership, you will be put into our automatically recurring billing cycle.
Billing will occur every 30 days, after you have first purchased the Leafy Souls Prime membership.
We will automatically charge your credit card and now further action from you will be required.
Cancellations of Leafy Souls Prime Membership
Once you purchase the Leafy Souls Prime Membership you agree to a monthly charge of $14.22/month.
The Leafy Souls Prime Membership can be cancelled at any time. If you don't like what you get in the Leafy Souls Prime Membership, you can cancel it after your first month.
Leafy Souls Prime cancellation requests need to be put in at least 72 hours before the next billing is due.
Meaning that if you request a cancellation of your membership outside that timeframe, your Prime membership will still get cancelled, but you will be billed for another month.
Processed Payments for the Leafy Souls Prime membership are not refundable.
Once the Payment has been processed, we will automatically deliver all the included perks to your registered email address.
To request a cancellation of your membership , please contact us at support@leafysouls.com and request a cancellation of your membership
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Help us to help you.
We understand it's frustrating to receive goods that aren't perfect, and we're lucky to have a dedicated team to put things right.
So please be assured that our customer care agents are humans trying their best. They find it much easier to function when the people they are dealing with are polite and rational.
Thanks, Leafy Souls.
In this guide you can see the detailed sizing charts to all our products
S | M | L | XL | 2XL | 3XL | 4XL | 5XL | |
---|---|---|---|---|---|---|---|---|
Width, in | 19 | 21 | 23 | 25 | 27 | 29 | 31 | 33 |
Length, in | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 |
Sleeve length, in | 8 | 8 | 9 | 9 | 10 | 10 | 11 | 11 |
S | M | L | XL | 2XL | 3XL | 4XL | 5XL | |
---|---|---|---|---|---|---|---|---|
Width, cm | 47 | 52.1 | 57.2 | 62.2 | 67.3 | 72.4 | 77.5 | 82.6 |
Length, cm | 72.4 | 74.9 | 77.5 | 80 | 82.6 | 85.1 | 87.6 | 90.2 |
Sleeve length, cm | 18.4 | 19.7 | 20.9 | 22.2 | 23.5 | 24.8 | 26 | 27.3 |
S | M | L | XL | 2XL | |
---|---|---|---|---|---|
Width, in | 17 | 18 | 19 | 20 | 22 |
Length, in | 26 | 26 | 27 | 28 | 28 |
Sleeve length, in | 7 | 8 | 8 | 8 | 8 |
S | M | L | XL | 2XL | |
---|---|---|---|---|---|
Width, cm | 41.2 | 43.8 | 46.3 | 50.2 | 54 |
Length, cm | 64.4 | 66 | 67.6 | 69.2 | 70.8 |
Sleeve length, cm | 17.3 | 17.9 | 18.5 | 19.1 | 19.7 |
S | M | L | XL | 2XL | 3XL | 4XL | 5XL | |
---|---|---|---|---|---|---|---|---|
Sleeve length, in | 25 | 25 | 25 | 25 | 25 | 25 | 27 | 27 |
Length, in | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 |
Width, in | 20 | 23 | 24 | 26 | 28 | 30 | 33 | 34 |
S | M | L | XL | 2XL | 3XL | 4XL | 5XL | |
---|---|---|---|---|---|---|---|---|
Sleeve length, cm | 62.9 | 62.9 | 62.9 | 62.9 | 62.9 | 62.9 | 67.9 | 67.9 |
Length, cm | 68.5 | 71.1 | 73.6 | 76.2 | 78.7 | 81.2 | 83.8 | 86.3 |
Width, cm | 50.8 | 55.9 | 60.9 | 66 | 71.1 | 76.2 | 81.3 | 86.3 |